We are looking for an experienced customer success manager who wants to take their career to the next level. We are looking for someone with 3 - 5 years of experience in Cx. We are a small close-knit team with an innovative, revolutionary fintech product that will blow customers away. Now, we need you to help get us there and ensure all of our customers love their journey!
What You Will Own:
- Establish clear goals and milestones for each customer and work with them to define them!
- Assist customers as needed on a day-to-day basis with ANYTHING
- Promote our products and drive company value to our customer experience
- Develop the Cx playbook and create additional training and educational materials for all future Cx employees
- Review customer complaints and improve all aspects of the customer journey, working directly with the CEO and VP of Sales
- Generate new ideas, be an owner and help build OUR company from the ground up!
What You Will Bring:
- 3-5 years of experience as a B2B Customer Success Manager required
- Experience working in financial services, fintech, or a fast-paced startup is a major plus
- Exceptional ability to communicate and foster positive business relationships
- Experience managing a team and holding members accountable as you will be building the team!
- Experience analyzing and optimizing Cx through a data-first approach
What We Will Offer:
- Competitive Compensation: We want you to feel like an owner, which should be reflected in your salary and equity
- Remote-first Company: We do our best work when we're balanced, so every employee gets flexible vacation and working hours
- Top Tier Benefits: Every team member has access to great Health, Dental, and Vision insurance
- Mission-first Colleagues: We value a culture of authenticity, humility, and excellence. We want you to leave your thumbprint on our company
Our Values:
- Transparency & Honesty: We operate with transparency to our customers, investors, and other partners, every step of the way.
- Dependability: We are dependable. We do what we say we are going to do and we do not cut corners.
- Partnership: We are partners with our customers, investors, and each other, and work together to solve exciting massive problems.
- Revolutionary & Boldness: We are revolutionary & bold. We break down barriers and walls to build our own walls in a stronger, safer, and simpler manner.
- Diversity & Inclusion: We work together with people of all backgrounds and seek different viewpoints to generate stronger partnerships and create a stronger, more inclusive company and world.